New board topics in HubSpot Community

Unable to connect Facebook Ads to HubSpot – OAuth loop despite full permissions

rjelena — Fri, 23 Jan 2026 10:50:27 GMT

Hi,

I’m trying to connect Facebook Ads to HubSpot (free account), but the OAuth authorization keeps failing.

I have full control over:

– Meta Business Portfolio

– Facebook Page

– Ad Account (owned by the same business, not shared)

– Pixel

When I click “Continue as [my name]” in the Meta permissions window, I’m redirected back and the connection fails with no error message.

I already removed HubSpot from Facebook Business Integrations, disconnected Ads in HubSpot, tried incognito browsers, and reconnected from scratch.

Ad Account ID: 2495019770548680

Could a HubSpot moderator please reset the Facebook Ads OAuth connection or advise if there’s a known issue?

Hide default language selector (Elevate theme)

JensD — Fri, 23 Jan 2026 10:35:46 GMT

Hi all,

I would like to hide or edit the default language selector that is used by the Elevate theme.

In English it looks okay, but when I switch to another language, it kinda ruins the header and makes my menu go on 2 lines instead of 1.

I've not found a way to hide or edit this.

(Have to blur/blank out branding atm)

How to use premade HTML email templates in HubSpot for design?

FGopalan — Fri, 23 Jan 2026 11:50:17 GMT

Hello eveyrone,

Are there any integrations to help design marketing emails with premade HTML codes? I am not a coder so anything that helps design better looking emails in terms of background and layouts.

How to integrate WebinarGeek with HubSpot for lead generation?

BPedersen8 — Fri, 23 Jan 2026 11:40:11 GMT

Hi,
How do I best set up my webinar on WebinarGeek with Hubspot?
We want to use it to generate leads and create a good follow-up workflow afterwards, but i'm not sure how to set it up the best and (easiest) way.

Conversations SDK : Handling Overlay Issues and Language Configuration Without Path Change

FireHot — Fri, 23 Jan 2026 09:07:03 GMT

Hello HubSpot Developer Community,

I'm currently integrating the Conversations SDK into an H5 (mobile web) page and have encountered two challenges that I'd like to seek guidance on:

Overlay Blocking Issue with Buttons
When the Conversations chat bubble is displayed, the transparent portion of the iframe appears to block interactive elements (e.g., buttons) underneath it on the page. This behavior prevents users from clicking those buttons while the chat is open. Is there a recommended way to resolve this issue? For example:
- Can we adjust the z-index or CSS properties of the iframe or overlay?
- Are there any configuration options in the SDK to make the iframe non-blocking?
- Any known workarounds or best practices for handling this on mobile H5 pages?
Changing SDK Language Without URL Path Modification
Currently, our application's path does not support language parameters for loading the Conversations SDK. We need to set the language through JavaScript configuration rather than URL paths. Is there a way to dynamically set the language of the Conversations SDK without relying on the URL path? For instance:
- Can we pass a language parameter via JavaScript configuration?
- Does the SDK support setting locale through a config object or API call?

Any insights, code examples, or documentation references would be greatly appreciated!

Thank you in advance for your help.

Best regards.

How to auto-filter spam emails in HubSpot conversations inbox workflows?

DSerra66 — Fri, 23 Jan 2026 11:28:05 GMT

Hi community,

We’re receiving a high volume of spam emails in our Conversations inboxes with subjects like “TOP Rankings on Google” and similar SEO offers. I’d like your help to understand how we can automatically identify and remove these messages using workflows.

Our goal is:

To automatically detect incoming emails in our Conversations inboxes whose subject (and/or body) contains specific keywords (e.g. “TOP Rankings on Google”, “rank #1 on Google”, etc.).
To ensure this only applies to emails received in our shared inboxes (info@…, support@…), and does not affect normal emails logged from our sales reps or customer replies.
To automatically close/delete those conversations or tickets and optionally tag the associated contacts as spam so we can clean them up in bulk.

We have the following subscription:

Marketing Hub Enterprise (with additional marketing contacts)
Sales Hub Professional
Data Hub Professional
Dedicated IP Add-on
Domains Limit Increase

In the workflow triggers I currently only see “Email events” related to marketing/sales emails (clicked, opened, delivered, etc.), but I don’t see any trigger that lets me use the subject of inbound emails to the Conversations inbox as enrollment criteria.

Could you please confirm:

Whether there is currently a way (or any recommended workaround) to build workflows based on the subject/body of inbound emails to Conversations inbox and restrict them to specific inbox addresses.
If this is only available for certain object types (e.g. ticket-based or conversation-based workflows), how we can enable or configure those in our portal.
If it is not yet possible, what you recommend as best practice to handle and auto-filter this kind of spam in Conversations.

Thank you in advance for your help.

Meta Lead synching disconnects after 2-3 days

RFlume — Fri, 23 Jan 2026 06:15:27 GMT

Meta Lead Ads Page connections are consistently removed 24–72 hours after successful authorization, even when authenticated by the Page-owning Business Manager using a personal Facebook profile. Lead forms are not modified.

How to create and manage content in HubSpot for beginners?

CHENGAkshaya19 — Fri, 23 Jan 2026 11:07:45 GMT

I would like to know:

- How to properly create and manage content in HubSpot

- Best practices for content marketing using HubSpot tools

- Any beginner tips or common mistakes to avoid

Please guide me on how to proceed.

Thanks in advance.

HubSpot에서만 “음성만 나오고 영상은 안 나오는” 현상버그수정 바랄께요

addda — Fri, 23 Jan 2026 02:51:45 GMT

HandBrake로 MP4(H.264 + AAC, CFR) 까지 맞췄고
다른 PC·노트북·브라우저에서도 전부 똑같이
→ HubSpot에서만 “음성만 나오고 영상은 안 나오는” 현상버그수정 바랄께요 며칠전만 해도 괞찮았는데 모든 영상이 이리나옵니다 버그 수정 바랄게요

Getting rid of "Starts on effective date" in Quotes

InnovativH — Fri, 23 Jan 2026 01:30:25 GMT

Hello,

I'm trying to create my first quote, but the wording "Starts on effective date" appears under every product in every line item. That wording doesn't make sense since it's a one-time product they are purchasing and we are shipping to them. I have played with all the settings and properties related to quotes and products and I cannot seem to find a solution.

How to keep my HubSpot certifications if my portal is deactivated?

LGottschalk — Fri, 23 Jan 2026 10:21:54 GMT

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need to make a new account. I am doing this within an hour of receiving the email. I have until the 29th per the email but everything seems to be gone already. Chat told me I lost my free tier CRM on 1/21, which is fine, but can I keep my account with my certifications? How can I make sure this happens?

Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: "Certifications not showing in account".

Contact form submissions failing on slower connections, timeout or validation issue?

LCarson2 — Thu, 22 Jan 2026 21:13:24 GMT

Hi everyone,

I’m troubleshooting a HubSpot form that sometimes fails to submit when users are on slower or unstable connections. The page just hangs or throws a vague error, which makes it hard to tell whether it’s a validation problem, a script timeout, or something related to network speed.

While testing this, I was comparing behavior across different internet packages, and it seems the issue shows up more often when bandwidth or latency isn’t great.

Has anyone here dealt with form reliability issues like this on HubSpot? Do you usually look first at script loading, timeout settings, or client-side validation when connections aren’t ideal?

Dynamic Marketing Email ID

DWild30 — Thu, 22 Jan 2026 21:12:06 GMT

I am currently sending marketing email information through a webhook, and I am receiving the subject line, the To, and the From. I am trying to send the content of the email, but have been unable to do so. Since I can not send the content, I want to send the Web version URL for the email, and have been told to use
GET - /marketing/v3/emails/{emailId}

I am writing to see if there is a way to make the {emailID} dynamic and pull the marketing email ID of the email sent to a contact, rather than having a single line of code for each email that I create. I have had no luck with this but would love to be able to send the URL back to my system so I can easily view what email has been sent.

[In-Person Event] Denver HUG: Exploring HubSpot's Customer Agent & HubSpot Credits

HSyed — Thu, 22 Jan 2026 21:07:55 GMT

In-Person Event

Feb 4, 5:30 PM – 7:30 PM MST | Denver, Colorado

Register here

Hey Denver HubSpotters! Stop by for an in-person evening focused on turning support into a delight driver with HubSpot’s Customer Agent and HubSpot Credits. This free, community-led event brings local HubSpot users together to learn, share, and connect in person.

We’ll be joined by:

Melissa Dentch, Senior Customer Success Manager at HubSpot
Kathryn Cappelletti Hulbert, Lead Customer Success Manager at HubSpot

They’ll explore how to build, deploy, and get the most out of HubSpot’s Customer Agent, with plenty of time for Q&A and real-world discussion.

You won’t want to miss this.

RSVP now!

How do I see which contacts viewed my hubspot landing page?

MDePardo — Thu, 22 Jan 2026 21:05:10 GMT

Hi Everyone!

I am looking for a way I can view which contacts viewed a specific landing page.

For example, we are currently running a campaign and just sent out letters with a link to one of our hubspot landing pages, we want to know what the best way to track which contacts viewed that page. We are also sending emails out that link to the landing page.

Only people in our CRM are receiving this letter/emails.

Is there a report I can build that can let me easily view these people too?

Thank you!

Issues with Sending Emails to Gmail client

DLalonde — Thu, 22 Jan 2026 21:05:05 GMT

Hello!

I'm looking for maybe some assistance or extra wisdom from HubSpot pros, but I'm currently facing a very odd issue that I'm unsure how to adjust and fix.

My organization sends out monthly newsletters to our subscriber base of over 5,000 people. These people are engaged with emails, and our newsletter comes in a template format as seen here.

Recently, or January newsletter had an alarmingly low open rate, and by client, it showed Gmail at the lowest, with less than 1% of opens. Usually, previous newsletters show these opens specifically from Gmail anywhere between 60-70%, so the sudden drop by email client was outstanding and alarming.

Our click-through rate was at a 29.9% as well, if that information is helpful.

I'm unsure how this happened or why, I've heard Gmail has been stricter in their spam policies, but we follow all necessary regulations and are compliant in everything we do. We use MxToolbox to diagnose potential domain and authentication issues, but we've seen nothing troubling at all from the domain end. We also have used Google Postmaster to see if we are landing places we shouldn't be, but even then, our spam rate is 0.0% and our deliverability and encryption is reading as completely fine.

Does anyone have any advice or guidance? I'm happy to answer any questions for clarification as well.

Struggling With Ongoing Spam Submission Issues + Lack of Clarity on Available Solutions

LSerrato — Thu, 22 Jan 2026 20:20:49 GMT

I’m hoping to get some productive guidance from this community because I’m hitting a wall.

I just spent over an hour on a call with HubSpot Support trying to address something that should be a straightforward fix: preventing spam form submissions. Instead, I ended up in a very confusing loop of being instructed to build custom properties, filters, and workflows — none of which ultimately solved the issue.

What’s even more frustrating is that I’ve raised concerns about spam multiple times over the past few months, yet no one mentioned that HubSpot has a beta feature specifically designed to reduce spam submissions. That lack of clarity has cost a lot of time and unnecessary effort.

As a marketing leader without an internal dev or ops team to rely on, I’m often left trying to navigate technical solutions on my own. My goal isn’t to vent, but rather to understand:

Is anyone else experiencing this level of complexity around spam prevention?
Has anyone used the spam‑prevention beta feature successfully?
Are there best practices, configurations, or workflow setups that have worked well for you?
Is there a simpler, more reliable path I might be missing?

Any insights, lessons learned, or examples would be incredibly helpful. I want to ensure we’re using HubSpot effectively — and not over‑engineering something that should be much simpler.

Thanks in advance for any guidance you can share.

New Leads Not Showing Up In Dashboard

LSerrato — Thu, 22 Jan 2026 20:18:41 GMT

Do we know why sometimes the leads do not show up in real-time on the reporting dashboard? They usually do, but then for some reason they stop and in will then take 24 hours to appear.

I hit the "refresh data" button; however, this does nothing. Instead new lead forms that are filled out will ultimately appear the next day but I cannot figure out why this happens sporadically.

Cross-origin frame access errors in browser console from conversations-embed.js

MrL — Thu, 22 Jan 2026 19:20:52 GMT

Subject: Cross-origin frame access errors in browser console from conversations-embed.js

Product: HubSpot Chat Widget / Conversations

Severity: Low (cosmetic/console noise, functionality not affected)

Environment:
- Website: <redacted>
- Browser: Safari (also reproducible in Chrome/Firefox)
- HubSpot tracking code version: Current (as of January 2026)

Description:

The HubSpot chat widget and tracking scripts generate repeated cross-origin security errors in the browser console on every page load. While the widget appears to function correctly, these errors create console noise that makes debugging other issues difficult and may concern security-conscious users or developers.

Console Errors:

[Error] Blocked a frame with origin "<redacted>" from accessing a frame with origin "https://app.hubspot.com". Protocols, domains, and ports must match.
handleWindowResize (conversations-embed.js:1:17026)

[Error] Blocked a frame with origin "<redacted>" from accessing a frame with origin "https://app.hubspot.com". Protocols, domains, and ports must match.
handleStoreMessagesCookie (conversations-embed.js:1:16275)
handleMessage (conversations-embed.js:1:28361)

[Error] Blocked a frame with origin "<redacted>" from accessing a frame with origin "https://app.hubspot.com". Protocols, domains, and ports must match.
handleIframeLoad (conversations-embed.js:1:13941)

Additional Warning:

[Warning] [quick-fetch] quickFetchScript was not included or running in Node.js environment. Falling back to stubbed implementation. (visitor.js, line 1)

Steps to Reproduce:

1. Add HubSpot tracking code to any website
2. Enable the HubSpot chat widget
3. Load any page on the website
4. Open browser Developer Tools -> Console
5. Observe the cross-origin frame access errors

Root Cause Analysis:

The errors originate from these functions in conversations-embed.js:
- handleWindowResize (line 17026)
- handleStoreMessagesCookie (line 16275)
- handleIframeLoad (line 13941)

These functions appear to be attempting direct DOM access to the parent frame from within the HubSpot iframe, which violates the browser's Same-Origin Policy. This is blocked regardless of Content-Security-Policy settings because CSP controls resource loading, not cross-origin JavaScript access.

Expected Behavior:

HubSpot scripts should use postMessage() API exclusively for all cross-origin communication and should include proper error handling with try/catch blocks to prevent console errors when direct frame access is (correctly) blocked by the browser.

Suggested Fix:

1. Wrap cross-origin frame access attempts in try/catch blocks
2. Use feature detection before attempting direct frame access
3. Rely solely on postMessage() for cross-origin communication

Example pattern:

// Instead of:
parent.document.something; // Throws error

// Use:
try {
// Attempt if same-origin (will fail silently if cross-origin)
if (window.parent !== window) {
parent.postMessage({ type: 'resize', data: ... }, '*');
}
} catch (e) {
// Already using postMessage fallback, no error logged
}

Impact:

- Console pollution on every page load
- Difficulty debugging legitimate website issues
- May trigger alerts in security monitoring tools
- Poor developer experience

Workaround:

None available on the customer side. This requires a fix in HubSpot's JavaScript code.

---------------------------------------------------------------------

Report prepared: January 22, 2026

Whatsapp Template error

Futada — Thu, 22 Jan 2026 19:13:45 GMT

Hello.

We have an operation in the service hub that require us to send proactive Whatsapp messages and we are getting too many errors.

We are already able to do send proactive messages, but the problem is that we are receiving too many errors and after investigation I checked that even the message showing this following error: (This message cannot be sent because WhatsApp has limited the number of marketing template messages sent from any business account that this number can receive in a 24 hour period. Please try again at another time.), the user is receiving the message.

The real problem is that this shows that we can not trust this error. What if the message was not really delivered?

Does someone have problems with that too? Is there something that we can do to change that and be able to stop those errors? Or even something that can tell us if the message was delivered or not, even with this error?