Marketing & Contentの新しい掲示板トピック

Unable to connect Facebook Ads to HubSpot – OAuth loop despite full permissions

rjelena — Fri, 23 Jan 2026 11:55:54 GMT

Hi,

I’m trying to connect Facebook Ads to HubSpot (free account), but the OAuth authorization keeps failing.

I have full control over:

– Meta Business Portfolio

– Facebook Page

– Ad Account (owned by the same business, not shared)

– Pixel

When I click “Continue as [my name]” in the Meta permissions window, I’m redirected back and the connection fails with no error message.

I already removed HubSpot from Facebook Business Integrations, disconnected Ads in HubSpot, tried incognito browsers, and reconnected from scratch.

Ad Account ID: [ID]

Could a HubSpot moderator please reset the Facebook Ads OAuth connection or advise if there’s a known issue?

For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.

How to use premade HTML email templates in HubSpot for design?

FGopalan — Fri, 23 Jan 2026 11:50:17 GMT

Hello eveyrone,

Are there any integrations to help design marketing emails with premade HTML codes? I am not a coder so anything that helps design better looking emails in terms of background and layouts.

How to auto-filter spam emails in HubSpot conversations inbox workflows?

DSerra66 — Fri, 23 Jan 2026 11:28:05 GMT

Hi community,

We’re receiving a high volume of spam emails in our Conversations inboxes with subjects like “TOP Rankings on Google” and similar SEO offers. I’d like your help to understand how we can automatically identify and remove these messages using workflows.

Our goal is:

To automatically detect incoming emails in our Conversations inboxes whose subject (and/or body) contains specific keywords (e.g. “TOP Rankings on Google”, “rank #1 on Google”, etc.).
To ensure this only applies to emails received in our shared inboxes (info@…, support@…), and does not affect normal emails logged from our sales reps or customer replies.
To automatically close/delete those conversations or tickets and optionally tag the associated contacts as spam so we can clean them up in bulk.

We have the following subscription:

Marketing Hub Enterprise (with additional marketing contacts)
Sales Hub Professional
Data Hub Professional
Dedicated IP Add-on
Domains Limit Increase

In the workflow triggers I currently only see “Email events” related to marketing/sales emails (clicked, opened, delivered, etc.), but I don’t see any trigger that lets me use the subject of inbound emails to the Conversations inbox as enrollment criteria.

Could you please confirm:

Whether there is currently a way (or any recommended workaround) to build workflows based on the subject/body of inbound emails to Conversations inbox and restrict them to specific inbox addresses.
If this is only available for certain object types (e.g. ticket-based or conversation-based workflows), how we can enable or configure those in our portal.
If it is not yet possible, what you recommend as best practice to handle and auto-filter this kind of spam in Conversations.

Thank you in advance for your help.

Meta Lead synching disconnects after 2-3 days

RFlume — Fri, 23 Jan 2026 06:15:27 GMT

Meta Lead Ads Page connections are consistently removed 24–72 hours after successful authorization, even when authenticated by the Page-owning Business Manager using a personal Facebook profile. Lead forms are not modified.

How to create and manage content in HubSpot for beginners?

CHENGAkshaya19 — Fri, 23 Jan 2026 11:07:45 GMT

I would like to know:

- How to properly create and manage content in HubSpot

- Best practices for content marketing using HubSpot tools

- Any beginner tips or common mistakes to avoid

Please guide me on how to proceed.

Thanks in advance.

Contact form submissions failing on slower connections, timeout or validation issue?

LCarson2 — Thu, 22 Jan 2026 21:13:24 GMT

Hi everyone,

I’m troubleshooting a HubSpot form that sometimes fails to submit when users are on slower or unstable connections. The page just hangs or throws a vague error, which makes it hard to tell whether it’s a validation problem, a script timeout, or something related to network speed.

While testing this, I was comparing behavior across different internet packages, and it seems the issue shows up more often when bandwidth or latency isn’t great.

Has anyone here dealt with form reliability issues like this on HubSpot? Do you usually look first at script loading, timeout settings, or client-side validation when connections aren’t ideal?

Issues with Sending Emails to Gmail client

DLalonde — Thu, 22 Jan 2026 21:05:05 GMT

Hello!

I'm looking for maybe some assistance or extra wisdom from HubSpot pros, but I'm currently facing a very odd issue that I'm unsure how to adjust and fix.

My organization sends out monthly newsletters to our subscriber base of over 5,000 people. These people are engaged with emails, and our newsletter comes in a template format as seen here.

Recently, or January newsletter had an alarmingly low open rate, and by client, it showed Gmail at the lowest, with less than 1% of opens. Usually, previous newsletters show these opens specifically from Gmail anywhere between 60-70%, so the sudden drop by email client was outstanding and alarming.

Our click-through rate was at a 29.9% as well, if that information is helpful.

I'm unsure how this happened or why, I've heard Gmail has been stricter in their spam policies, but we follow all necessary regulations and are compliant in everything we do. We use MxToolbox to diagnose potential domain and authentication issues, but we've seen nothing troubling at all from the domain end. We also have used Google Postmaster to see if we are landing places we shouldn't be, but even then, our spam rate is 0.0% and our deliverability and encryption is reading as completely fine.

Does anyone have any advice or guidance? I'm happy to answer any questions for clarification as well.

Struggling With Ongoing Spam Submission Issues + Lack of Clarity on Available Solutions

LSerrato — Thu, 22 Jan 2026 20:20:49 GMT

I’m hoping to get some productive guidance from this community because I’m hitting a wall.

I just spent over an hour on a call with HubSpot Support trying to address something that should be a straightforward fix: preventing spam form submissions. Instead, I ended up in a very confusing loop of being instructed to build custom properties, filters, and workflows — none of which ultimately solved the issue.

What’s even more frustrating is that I’ve raised concerns about spam multiple times over the past few months, yet no one mentioned that HubSpot has a beta feature specifically designed to reduce spam submissions. That lack of clarity has cost a lot of time and unnecessary effort.

As a marketing leader without an internal dev or ops team to rely on, I’m often left trying to navigate technical solutions on my own. My goal isn’t to vent, but rather to understand:

Is anyone else experiencing this level of complexity around spam prevention?
Has anyone used the spam‑prevention beta feature successfully?
Are there best practices, configurations, or workflow setups that have worked well for you?
Is there a simpler, more reliable path I might be missing?

Any insights, lessons learned, or examples would be incredibly helpful. I want to ensure we’re using HubSpot effectively — and not over‑engineering something that should be much simpler.

Thanks in advance for any guidance you can share.

New Leads Not Showing Up In Dashboard

LSerrato — Thu, 22 Jan 2026 20:18:41 GMT

Do we know why sometimes the leads do not show up in real-time on the reporting dashboard? They usually do, but then for some reason they stop and in will then take 24 hours to appear.

I hit the "refresh data" button; however, this does nothing. Instead new lead forms that are filled out will ultimately appear the next day but I cannot figure out why this happens sporadically.

terms and conditions form field property

MThomas96 — Thu, 22 Jan 2026 16:07:15 GMT

Hi, I'm creating a form and I need to add a checkbox stating that they have read and agree to the terms. In the properties settings I see that there is a property already created for that (see attached screenshot). However, when I look for I in the form editor it doesn't appear I have tried "i have" and "I_have" but neither works. I am still learning Hubspot so if I'm missing something obvious I apologize.

Migrating contacts into HubSpot - setting up email

DBettermann5 — Thu, 22 Jan 2026 15:14:12 GMT

Hi all! I'm migrating my company's contacts from another CRM to HubSpot, including our newsletter consent list.

In the process, I'm testing the e-mail tool with company contacts. I've already opted them into the Marketing Information communication subscription. But, when I try sending the e-mails, they end up in my colleague's spam folder.

I've also tested my domain for email deliverability and it looks like I have the SSL Certificate, SPF Record, DKIM Record, DMARC Record, and MX Record all checked off...not sure what could be missing.

How can I fix this?

Thanks for any insight!

Lapsed Customers - Returned to Site

MParsons3 — Thu, 22 Jan 2026 15:12:10 GMT

I want to create a workflow that finds trade customers who have 1. Been on our website in the past or purchased/engaged with us over 180 days ago 2. Lapsed for a period of 180 days 3. Recently returned to the website (viewed a page). If the customer meets these I need to send an internal email to let a sales rep know and reach out to the customer. I am struggling to figure out the filters I need to find these customers though.

Unable to Add Campaigns to Social Posts

SamBFx — Thu, 22 Jan 2026 14:58:50 GMT

Hi HubSpot community!

I have had all the permissions and access to add campaigns to posts, but this week I am unable to access them. When I go to drop down the menu to add it, I see nothing, and am also unable to add retrospectively after I post.

I have restarted the program, my computer, and double checked permissions, so I know its not any of that.

Does anyone know any steps to take to get this resolved??

Best way to calculate weighted averages?

Blake_Sergeyev — Thu, 22 Jan 2026 08:16:45 GMT

Hi everyone,

I’m working on organizing student performance data and creating simple reports, and I want to make sure weighted averages are calculated correctly before syncing results into dashboards or summaries.

When subjects or data points have different weights (or units), manual calculations can easily lead to errors. I wanted to ask:

What’s the most reliable way to calculate weighted averages?
Do you usually handle this in spreadsheets, formulas, or external tools before importing data into HubSpot?

Would appreciate hearing how others handle weighted calculations efficiently and avoid data inconsistencies.

Thanks!

CMS Access

ASwenson8 — Wed, 21 Jan 2026 21:43:23 GMT

I am the primary content creator for our 3 person marketing team. The manager of Marketing Operations is the only individual with access to create, add, and edit content to our website via WordPress.

I'm looking for recommendations on how to approach asking for access to WordPress which I'm familiar with and I have experience building HubSpot landing pages at a previous job. I write the majority of the content for the website. Its an efficient workflow.

form in an vs stand-alone form

MThomas96 — Wed, 21 Jan 2026 15:56:50 GMT

Hi, I'm building an email marketing campaign that I need to collect the user contact information as well as which offer they would like. Is it possible to put the form directly in the email or should I put a link to a form. Also , are either of these options in the free Hubspot account?

Activities are not logged to leads

FloraN — Wed, 21 Jan 2026 15:47:08 GMT

Hello,

I have activated automated Lead stage progression :

However, activities that are associated to my companies or contacts don't get automatically associated to the associated lead. This results in the lead stage not moving forward.

I have check the Activities associations settings, however Leads are not an option there:

How do I get my activities (call, emails) to be automatically associated to my leads ?

Thank you for your help!

Flora

Template field value rendering as text instead of applying as class on body wrapper

akshu_rana — Wed, 21 Jan 2026 12:11:29 GMT

I am working in a base HTML template and trying to use a template choice field to dynamically add a CSS class to my body wrapper.

This is the field definition I am using:

{% choice "bg_color" label="Select Header Background Color", value="header-default", choices="[[\"header-blue\", \"Blue\"], [\"header-white\", \"White\"], [\"header-default\", \"Default\"]]", export_to_template=true %}
<div class="body-wrapper {{ builtin_body_classes }} {{ widget_data.bg_color.value }}"></div>

Instead of the class being added to the element, HubSpot is rendering the field value as visible text at the top of the page inside a span wrapper.

My goal is to use the selected value only as a class and not have it output any visible markup.

What is the correct way to reference a template choice field so it can be used purely as a class value without rendering text on the page?

Any guidance would be appreciated.

Bounce Rate Analysis

ARiaz96 — Wed, 21 Jan 2026 08:09:34 GMT

Hi,
Im trying to analyse what is affecting our company's bounce rate.
Top reason: Most bounces are due to "Mailbox Issues" (like full inbox, invalid mailbox, or recipient server not accepting emails)-As per its AI anlaysis tool.

Bounce rate breakdown (last 6 months):

Mailbox Issues: 4,523 bounces (main reason)
Content Issues: 633 bounces
Email Address & Domain Issues: 324 bounces
Unclassified: 845 bounces
I would like to analyse whats the reason for our consistent bounce rate as the email content is still strong.

Cannot add domain + subfolder for hosted content/blog

smgower — Tue, 20 Jan 2026 13:21:22 GMT

Hi all

I manage a site for my client (I'm a web designer) and we've run into a snag.

My client plans to manage all her blog posts through HubSpot and host the content on the WordPress site. The plugin has been installed (completed by my client, who has SuperAdmin access), and I've followed the instructions in this KB post on hosting the HubSpot content on a WP subfolder.

Unfortunately, when I try to add the domain, I get the following error message:

"There was a problem saving your changes. Please refresh the page and try again."

So far, I've tried:

Refreshing the page
Changing the URL - either www or non-www
Changing the subfolder slug/name
Including and removing the * in the subfolder slug (for flexible post URLs)
Resetting the cache (using the button on that page)

Regardless of what I try, I get the same error message each time.

Has anyone else had this issue, or is there a fix I'm unaware of? I've tried searching through the community, but couldn't find anyone with this particular error when it comes to domains (I'm not getting a 404, 403 or any other common access error).

Would greatly appreciate any assistance!

Cheers

Sarah