Todos os envios HubSpot Academy Support

Re: My certification does not appear on my profile

chighsmith — Fri, 23 Jan 2026 20:28:52 GMT

Hi @CristinaCriss27,

Thank you for posting to the Community! I'd like to tag in our Academy Experts to see if they have any insight here. Hi @APernell Do you have any ideas for @CristinaCriss27?

Thank you!

Cassie, Community Manager

My certification does not appear on my profile

CristinaCriss27 — Fri, 23 Jan 2026 18:35:51 GMT

I have a course certificate that does dot appear anymore on my profile. It is the one from inbound marketing course and I have an email from HubSpot that confirms i got the certification on 31st of march 2024, so i should still have it because it has a 2 year time frame.

i tried everyting that HubBot advised me to to. My emails match.

Do have any ideas? Thank you!

Re: How to keep my HubSpot certifications if my portal is deactivated?

BérangèreL — Fri, 23 Jan 2026 10:26:27 GMT

Hi @LGottschalk and thank you for sharing your experience and details.

If your CRM portal was deactivated, your certifications should remain accessible as long as you keep your Academy account active, logging in regularly helps ensure this.

Since you’re being prompted to create a new account, it might help to clear your browser cache or try logging in from an incognito window.

If you still cannot access your account, here are some options you can try:

- Recover your inactive HubSpot account
- Create a new account with another email address and transfer the HubSpot Academy certifications to this new account via this form.

I hope this helps!
Bérangère

Re: Make a Call in HubSpot Exercise on Free Plan

IMedeiros1 — Fri, 23 Jan 2026 01:28:16 GMT

Thank you for your prompt response. I truly appreciate it.

How to keep my HubSpot certifications if my portal is deactivated?

LGottschalk — Fri, 23 Jan 2026 10:21:54 GMT

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need to make a new account. I am doing this within an hour of receiving the email. I have until the 29th per the email but everything seems to be gone already. Chat told me I lost my free tier CRM on 1/21, which is fine, but can I keep my account with my certifications? How can I make sure this happens?

Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: "Certifications not showing in account".

Re: Make a Call in HubSpot Exercise on Free Plan

APernell — Thu, 22 Jan 2026 20:19:58 GMT

Hello @IMedeiros1 ,

Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise has been removed for now. You can complete the course without doing the make a call practical exercise.

Thank you!

The Academy team

Re: Certifications not showing in account

APernell — Thu, 22 Jan 2026 20:01:59 GMT

Hello @jlaf ,

Thank you for reaching out to the academy community board! I'm happy to help out with this. Is there a different email that you used when you took the certificates?

Thank you!

The Academy team

Re: Cant Create Hubspot Number

APernell — Thu, 22 Jan 2026 19:57:27 GMT

Hello @DObara ,

Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise was removed. Can you double check that you are able to complete the course?

Thank you!

The Academy team

Re: Take HubSpot Academy’s BRAND NEW RevOps Certification!

Balves85 — Thu, 22 Jan 2026 17:11:19 GMT

Greetings i view revops as a process of identifying the customer journey all touchpoints across the sale process - acquisition, on-boarding, delivering and followup and where all the stages can be improves by simplifying processes in order to generate more revenue while increasing customer satisfaction

Re: New to HubSpot. Need Help With Account Setup Learning Sequence

BérangèreL — Thu, 22 Jan 2026 16:52:38 GMT

Hi @mubashar-ali and welcome, it's a pleasure to have you here!

Great question, thanks for asking!

I'd recommend starting with these resources:

- HubSpot Setup Lesson: Learn to Setup HubSpot
- Set up your HubSpot account
- Academy Short | Configuring Your Account Settings

I hope this helps!

Have a great day!
Bérangère

Re: Unable To Share Certification

BérangèreL — Thu, 22 Jan 2026 16:33:22 GMT

Hi @MathildeBoud and thanks for getting back to us!

I am really glad to hear that all is working now!

Have a lovely day!
Bérangère

Make a Call in HubSpot Exercise on Free Plan

IMedeiros1 — Thu, 22 Jan 2026 14:33:13 GMT

Hi,

I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course.

On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings > General > Calling, the Get started button for HubSpot Calling is locked with a padlock. From the documentation, this seems to mean my free plan does not include the HubSpot Calling tool.

Because of this, I cannot complete the “Make a Call in HubSpot” practical exercise, which requires using the HubSpot Calling tool from a contact record.

Could you please:

Confirm whether this “Make a Call in HubSpot” exercise is strictly required to obtain the Sales Hub Software certification in my account; and If it is required, let me know if there is an alternative way to satisfy it or if it can be waived, given that my plan does not include calling?

Even if it is restricted under the free plan, I would still like the opportunity to complete a version of this exercise (for example, in an Academy exercise portal or other environment) to expand my knowledge and get hands‑on practice with the calling workflow.

Thank you!

Re: Problem finding my cohort number

chighsmith — Thu, 22 Jan 2026 14:29:42 GMT

Hi @miguelelias,

Thank you for providing the screenshot and additional details.

To clarify, our bootcamp exams are available year-round to ensure easier access for participants, which is why you’re able to retake the exam and see that initial cohort question.

Regarding notifications, the cohort is not currently live, which is why you haven’t received any email notifications about the exam or your progress at this time. If you have any questions about access, grading, or cohort timing, please don't hesitate to reach out. We’re happy to help clarify further.

Best regards,

Cassie, Community Manager

Re: Unable To Share Certification

MathildeBoud — Thu, 22 Jan 2026 11:42:05 GMT

Hi,

Indeed it works now, thanks to the team!

What is the best account setup learning path sequence in HubSpot?

mubashar-ali — Thu, 22 Jan 2026 16:47:18 GMT

Hi Community,

I hope you’re all doing well. I’m new to HubSpot and currently exploring the HubSpot Academy learning paths. I’ve selected the Account Setup category and see a lot of available content, but I’m unsure about the best order to start and follow.

I'd really appreciate any guidance on the recommended learning sequence, or if this issue is already addressed, please redirect me there.

Regards,

Mubashar Ali

Re: Unable to share certificate - "Please accept terms before sharing"

BérangèreL — Wed, 21 Jan 2026 18:29:44 GMT

Hi @DHart2 and all, thanks for your patience!

We’ve just tested it on our end, and it looks like everything should be working now!
Bérangère

Re: Unable To Share Certification

BérangèreL — Wed, 21 Jan 2026 18:28:45 GMT

Hi @LEl-Khatib and thanks for your patience!

We’ve just tested it on our end, and it looks like everything should be working now!
Bérangère

Re: Where can I view or download the feedback for my failed practical test?

BérangèreL — Wed, 21 Jan 2026 18:08:00 GMT

Hi @Larry456 and thanks for your patience!

If you’re referring to your practicum, there typically isn’t an email notification explaining why it wasn’t passed.

However, if your question is about the exam, you can absolutely request an exam email breakdown for more details.

I hope this helps!
Bérangère

Re: Unable to share certificate - "Please accept terms before sharing"

DHart2 — Wed, 21 Jan 2026 02:15:16 GMT

Hello! I went to try today and it worked. Might of been fixed! Thank you

Re: Issue Completing Inbound Marketing Certification Exam

STierney — Wed, 21 Jan 2026 00:34:46 GMT

Hey @felipeagudeloh - thanks for posting in the Community!

I can confirm that your progress in this course has been recorded. To your inquiry, the only asset in this course that is not completed is the final exam. With that said, I have attempted to take this exam in my own personal account, and I am able to complete the exam as-expected. This confirms that there is no issue with the course itself.

Can you please try accessing this course in an incognito window, as well as another browser (if you have access to another browser)? I'm also wondering if you have any extensions currently enabled in your Chrome browser. This will sometimes cause loading issues. Would you mind also disabling your extensions should you have any any confirm whether or not the issue persists?

Shane, Senior Community Moderator