tópicos HubSpot Academy Support

My certification does not appear on my profile

CristinaCriss27 — Fri, 23 Jan 2026 18:35:51 GMT

I have a course certificate that does dot appear anymore on my profile. It is the one from inbound marketing course and I have an email from HubSpot that confirms i got the certification on 31st of march 2024, so i should still have it because it has a 2 year time frame.

i tried everyting that HubBot advised me to to. My emails match.

Do have any ideas? Thank you!

How to keep my HubSpot certifications if my portal is deactivated?

LGottschalk — Fri, 23 Jan 2026 10:21:54 GMT

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need to make a new account. I am doing this within an hour of receiving the email. I have until the 29th per the email but everything seems to be gone already. Chat told me I lost my free tier CRM on 1/21, which is fine, but can I keep my account with my certifications? How can I make sure this happens?

Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: "Certifications not showing in account".

Make a Call in HubSpot Exercise on Free Plan

IMedeiros1 — Thu, 22 Jan 2026 14:33:13 GMT

Hi,

I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course.

On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings > General > Calling, the Get started button for HubSpot Calling is locked with a padlock. From the documentation, this seems to mean my free plan does not include the HubSpot Calling tool.

Because of this, I cannot complete the “Make a Call in HubSpot” practical exercise, which requires using the HubSpot Calling tool from a contact record.

Could you please:

Confirm whether this “Make a Call in HubSpot” exercise is strictly required to obtain the Sales Hub Software certification in my account; and If it is required, let me know if there is an alternative way to satisfy it or if it can be waived, given that my plan does not include calling?

Even if it is restricted under the free plan, I would still like the opportunity to complete a version of this exercise (for example, in an Academy exercise portal or other environment) to expand my knowledge and get hands‑on practice with the calling workflow.

Thank you!

What is the best account setup learning path sequence in HubSpot?

mubashar-ali — Thu, 22 Jan 2026 16:47:18 GMT

Hi Community,

I hope you’re all doing well. I’m new to HubSpot and currently exploring the HubSpot Academy learning paths. I’ve selected the Account Setup category and see a lot of available content, but I’m unsure about the best order to start and follow.

I'd really appreciate any guidance on the recommended learning sequence, or if this issue is already addressed, please redirect me there.

Regards,

Mubashar Ali

Issue Completing Inbound Marketing Certification Exam

felipeagudeloh — Tue, 20 Jan 2026 22:53:59 GMT

Hi there.

I have just completed all the lessons for the Inbound Marketing certification on HubSpot Academy, but I have not been able to take the 60‑question exam due to what appears to be a technical issue with the platform.

Each time I answer a question, the interface freezes, displays an error, and does not load the next question. In some attempts, the page stops responding entirely and even causes the Chrome browser to crash. I have already restarted my computer several times and updated Google Chrome to the latest version, but the problem persists.

Could you please help me verify if there is an issue with the exam platform or guide me on how to proceed so I can complete the certification exam?

Thank you very much in advance for your time and support.

Best regards,

Certifications not showing in account

jlaf — Tue, 20 Jan 2026 18:56:44 GMT

My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free account and told me to ask here...

Any thoughts on how to resolve this issue?

How to fix “Please accept terms before sharing certificate” in HubSpot?

DHart2 — Tue, 20 Jan 2026 10:00:56 GMT

Hello, I am having the same issue but it says that my toggle is not switched on even though it is.

Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: "Unable to share certificate - "Please accept terms before sharing"".

Unable To Share Certification

LEl-Khatib — Tue, 20 Jan 2026 07:15:53 GMT

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tried Chrome, Edge, and incognito, with extensions disabled, and the toggle still won’t move, so I cannot generate the share link or post to LinkedIn.

Lost access to HubSpot Academy Practice Mode

Federicucio — Tue, 20 Jan 2026 10:53:10 GMT

Hi Community Team,

I’m reaching out because I have suddenly lost access to the Practice Mode in HubSpot Academy.

I was actively using it for my certifications, but now the option is gone and I haven't received any email notification regarding an expiration or a violation of terms. My main portal is working fine, but the practice environment is missing.

Could a Community Manager please check if my learning portal has expired or if there is a technical sync issue with my account?

Account Email: [email] Practice Mode Hub ID: [ID]

Thank you for your help! Federico

For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.

Cant Create Hubspot Number

DObara — Sun, 18 Jan 2026 11:50:55 GMT

Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again

I am having trouble playing a video in my inbound marketing training.

MLasky — Sun, 18 Jan 2026 05:32:20 GMT

When I try to play it it just constantly says "something went wrong while playing this video. I want to finish this training but need to be able to watch. Can someone help me?

About Bootcamp 2026 RSVP

PPatil27 — Sat, 17 Jan 2026 05:48:58 GMT

I can see many Bootcamp I want to RSVP for some of them

I am able see this below msg

This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and receive a calendar invite for week 1. You will receive a calendar invite for weeks 2-6 within one week of your registration.

But i cant see RSVP Button in any of Bootcamp

Can Someone help

Problem finding my cohort number

miguelelias — Fri, 16 Jan 2026 16:11:18 GMT

Hello,

I am currently participating in the RevOps Bootcamp on HubSpot Academy. I have reached the first exam question, which asks me to select my cohort from four options. However, I have not received any email or notification with my cohort information, and I cannot find it anywhere in the Academy dashboard or course materials.

I tried selecting an option randomly but failed the question, and now I must wait until tomorrow to try again. Could you please help me identify my correct cohort or provide guidance on where to find this information?

Thank you for your assistance.

Best regards,

Unable to add Inound Certificate in Upwork

Muhammed_Adnan — Fri, 16 Jan 2026 13:31:01 GMT

I am unable to add the INblound certificate provided by Hubspot inmy Upwork profile. Even this is a certificate recognised by upwork, the add to upwork option is not available in the certificate share window. Kindly resolve this issue and if someone knows some solution or anything, please let me know

Where can I view or download the feedback for my failed practical test?

Larry456 — Fri, 16 Jan 2026 07:33:04 GMT

Hi,
I didn’t pass the HubSpot “CMS for Developers II: Best Practices” practical test. The instructions say I should receive a grade and feedback explaining why I didn’t pass, but I haven’t received any email. Where can I find the results and feedback, and what should I improve?

Is it possible for Japanese to get HubSpot certification in an English speaking country?

KoutaNakai — Thu, 15 Jan 2026 05:12:53 GMT

Thank you for your hard work. I am Japanese, but is it possible for me to get HubSpot certification in an English speaking country?

English version has over 30 qualifications, but Japanese version only has about 10. I hope Japanese users can also take English qualifications to meet the Elite requirements.

How can I update my name on my certification in HubSpot?

Davidmilo — Thu, 15 Jan 2026 10:09:00 GMT

I'm David Milo and recently finished the inbound sales certificate. but even after updating the names on my profile, the certificate still shows the same old incorrect names and I don't know what to do because I need the certificate to apply somewhere.

CMS for Developers II Practicum asks for unavailable content

EGold64 — Thu, 15 Jan 2026 02:38:02 GMT

Hello, I am trying to finish the CMS for Developers II: Best Practices certification course and am stuck on the Practicum. The instructions say: "This practicum is an extension of the original CMS for Developers practicum. You should use your original CMS for Developers practicum as a starting point for this one."

My issue is that the original CMS for Developers course was already sunset and there is no replacement for that content, or the original practicum materials, so I have no basis for submitting the level II assignment.

If this content is not going to be replaced, can this requirement be removed/waived from this course? I already completed the certification exam and this is a very confusing roadblock.

On a side note, I don't see the point of having a level II course without the level I version. I think bringing both courses up to date would be helpful.

Inquiry About Access to Training Courses

dariofgg — Wed, 14 Jan 2026 23:08:40 GMT

Hello HubSpot.
I've been tasked to receive training in the following courses:

HubSpot Solutions Partner
HubSpot Implementation for Partners
CRM Data Migration Cert
Solutions Architecture Foundations
HubSpot Architecture 1: Data Models & APIs
HubSpot Architecture 2: Content & Messaging Tools

However, I haven’t been able to locate these courses in the HubSpot Academy catalog. Could you please let me know whether these courses are still available and, if so, how I can access them?

Thank you very much for your help.

Best regards,
Dario

Practical Exercises with Limited Data and Hubs

MartyBenson23 — Wed, 14 Jan 2026 20:34:38 GMT

Hello community,

I was an operations manager in my last role at a finance company and worked with a consultant on our HubSpot build out prior to being laid off.

I really fell in love with the functionality and reporting that HubSpot has so I recently began the HubSpot Reporting Certification class on my own and I do not have access to any sort of customer data, outside of my own personal gmail contacts. I have also signed up for the free trial of Sales and Marketing Hub Professional.

To get the most out of the Practical Exercises, I think you need to have some actual data in your environment so you can truly see the different aspects of the reporting tools. With just 35 contacts all imported from my gmail account, it's very difficult to see the scope of the reporting practical exercises - epecially if none have deals associated, all are created from gmail sync, etc.

Is it at all possible to get sample data into your environment so I can actually test these different reporting tools and functionalities? I currently feel like the practical exercises are quite pointless with the limited amount of data I have.

Another concern I'm having is that in order to create a HubSpot CJA report (practical exercise for Unveiling Insights with Customer Journey Reports) you NEED to have Marketing Hub Enterprise. I cannot move forward with this practical exercise without Marketing Hub Enterprise, so I am wondering how does someone complete this Practical Exercise without MHE? I did not see anything on the HubSpot website that would allow me a free trial of MHE.

Thanks in advance!